At Songaro.in, managed by Full Throttle Media, every personalized song is handcrafted exclusively for each customer using the information provided during the order process. Since every product is custom-created and cannot be resold or reused, the following Refund & Cancellation Policy applies.
1. Personalized Orders
All personalized songs are made specifically for you based on your names, memories, relationship, occasion, and other details.
Once our creative team begins working on your order, it cannot be cancelled or refunded.
2. Order Cancellation
If you wish to cancel your order, you may contact us within 1 hour of placing the order, provided that production has not yet started.
Once the songwriting or production process has begun, cancellation requests cannot be accepted.
3. Duplicate or Incorrect Payments
If you accidentally place the same order twice or are charged multiple times due to a technical issue, we will verify the transaction and process a refund for the duplicate payment.
Approved refunds are generally processed within 5–7 business days, depending on your payment provider.
4. Technical Issues
If your delivered song contains a genuine technical error, such as:
- Incorrect file delivery
- Missing audio
- Corrupted file
- Wrong song sent
our team will promptly correct the issue and resend your order at no additional cost.
5. Revisions
If there is a genuine production mistake made by our team (such as an incorrect name, pronunciation error caused by us, or missing information that was correctly provided during checkout), we will review the issue and make reasonable corrections wherever possible.
Revision requests based on new ideas, additional lyrics, story changes, or changes to the original order submitted after production has begun may require a new order or additional charges.
6. Refund Exceptions
Refunds will not be provided in the following situations:
- Change of mind after placing the order.
- Customer provides incorrect, incomplete, or inaccurate personalization details.
- Customer requests changes after the song has already been created.
- Delay caused by incomplete information provided by the customer.
- Personal preference regarding music style, vocals, melody, emotional tone, or creative direction.
- Failure to check email, WhatsApp, Spam, or Promotions folders after delivery.
7. Delivery Issues
If you do not receive your personalized song within the estimated delivery timeframe, please contact our support team.
We will verify your order and resend your personalized song if necessary.
8. Our Commitment
Customer satisfaction is important to us.
If any genuine issue arises with your order, our team will make every reasonable effort to resolve it promptly and ensure you receive the personalized song you ordered.
9. Contact Us
For any questions regarding our Refund & Cancellation Policy, please contact us:
Website: https://songaro.in
Email: support@songaro.in